You can find size guides under each product on our store. If you need further help with sizing, please email us at firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
Yes Wilko Pet Care ships worldwide ! Shipping prices will show at checkout.
CAN I GET A REFUND OR EXCHANGE?
Wilko Pet Care will happily exchange an item should the size or colour not be right for any "off the shelf" item. Please email us at email@example.com where we will provide return address and organise new size/colour. Exchange postage costs are at the customer's expense. Please include a prepaid postal satchel with your return, or an alternate method of payment can be arranged once original item is recieved. Should it be deemed that the item is not in it's original condition and you would like the item returned it will be at your own expense. Should your item be custom made, to your choice of colour and or your specific measurements then Wilko Pet Care will not exchange the item except for a manufacturing flaw/fault. Wilko Pet Care has a strict no refund policy.
Wilko Pet Care offers three payment options; Paypal, Afterpay and Credit Card, powered by Stripe. Stripe is a transparent online payment system businesses use to accept credit card payments over the Internet. Stripe System have the most stringent level of PCI compliance and credit card security possible. Through Stripe you can pay with a VISA or Mastercard. Please note that we do not accept American Express. The currency displayed on Wilko Pet Care is in AUD. The bank that has issued your credit card determines the exact exchange rate that you will pay.
If your order hasn't been shipped, and it is an "off the shelf item" we will do our best to accommodate changes to your order. Please notify us as soon as you can, as we ship 5 days a week. Wilko Pet Care is not responsible if the order has been shipped and there is a mistake in order (postal address, size, colour).
As the customer, you are liable for all import duties, customs and taxes applicable to your order. Please note that Wilko Pet Care does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Wilko Pet Care, please contact your local customs office to find out more information if you are unsure of the charges.
Once your order has been shipped you will receive an email notification with tracking details. Please note if you type your email address incorrectly into your order, then you won't receive your tracking number. Alternatively, you can log into your Wilko Pet Care account at any time and click on your order, which will show your tracking details.
To check the status of your delivery, go to the freight companies tracking facility through their website and enter the tracking code you were issued/emailed and this will give you details of where your parcel is at. Public Holidays, Christmas, New Year and Easter periods can cause delays. Shipping time frame is out of Wilko Pet Cares' control once your package has been sent. Should your shipping status not be clear, please contact us at firstname.lastname@example.org and we will happily help you out.
Wilko Pet Care is not responsible for any lost or stolen packages. Please ensure that the postal address provided with your order is a safe address to leave your package if no one is home. Should your package get lost in the mail, it is the customer's responsibility to follow up with the postal service. We will happily provide shipping details, however it is the Postal Service and Customer that need to deal with the lost package.
For Australian Customers we have a flat shipping rate of $10 for all items under 1kg in weight however as the freight companies charge extra according to weight, once you get to the checkout, the actual freight charge will be shown prior to confirmation of order. Shipping delivery times will vary for each country.